RevAssurance Helpdesk

Online Support

Support Tiers: BRONZE, SILVER, GOLD

Have access to ERN intelligence and the REVAssurance community!Use our online support system to:

• Submit unlimited questions about state and federal laws that relate to timely reimbursement and prevent improper denials!
• Review our knowledge base about the industry and the various features of your helpdesk membership!
• Post in our forums about industry questions and concerns!

Appeal Letter Review

Support Tiers: BRONZE, SILVER, GOLD

Need an extra set of eyes on a newly generated letter?

Use RevAssurance to generate your letter and fill out a Claim Review Form. Then, attach both to a ticket in the online support system. Our auditors will review your letter for consistency with state and federal laws, its position, and will recommend any changes before you send it to the payor.

Letter Customization

Support Tiers: SILVER, GOLD

Need a law or a letter for a payor jurisdiction not covered by RevAssurance?

Login to the online support system and submit a ticket. Attach a Claim Review Form, a Case Timeline Form, and a copy of the denial. Include a brief summary of the same in the ticket description area. We’ll do the heavy lifting by researching and writing sample letters for you!

Monthly Representation Call

Support Tiers: SILVER, GOLD

Was your appeal denied?

If you have already sent an appeal letter and it was denied, you can use a Monthly Representation Call. Send us a copy of your appeal letter and a Claim Review Form. One of our experts will make a call or send an email to the payor on your behalf to help get the denial overturned. One call per claim, up to 5 claims per month! (No monthly rollovers.)

Monthly calls can only be requested after a provider dispute has been submitted and a written determination has been issued, pursuant to 28 CCR § 1300.71.38(a-f). If you have sent a RevAssurance-generated letter but have not received a written determination, YOUR TICKET WILL BE CLOSED. We cannot provide an argument or position until we review their written determination for consistency with State and Federal Law.

ON DEMAND E-consulting

Support Tiers: GOLD

Includes 12 document creations/30 minute call with live advocate per year, e.g.:

• Policy and Procedure
• Checklist
• Contract Review
• UR Fax Cover Sheets

DISCLAIMER: ERN Enterprises is not acting as your attorney in connection with delayed or denied claims for medical coverage by various insurance companies. ERN Enterprises training services do not constitute legal advice or legal consultation and do not establish an attorney-client relationship. The determination of the need for legal services and the choice of legal counsel are the sole responsibility of the Provider. You are encouraged to seek independent legal advice at your sole discretion.