VHA Directive 2010-005(4)(b)(6)

Ninety percent of all non-VA health care claims are processed within 30 days of receipt of the claim at the fee claims processing site. All claims are to be date stamped with the date the claim is received at the facility and in those instances when the date of claim receipt is unknown, the postmark date or date of invoice, whichever is later, is to be used as the receipt date.